Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Your Rights Matter!
Terms of Use
These Terms of Use govern your access to and use of our services, including our website and mobile applications. By using our services, you agree to comply with these terms and conditions. If you do not agree, please do not use our services.
Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Any changes will be effective immediately upon posting on our website.
User Responsibilities
You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for your account and all activities that occur under it.
Limitation of Liability
In no event shall we be liable for any indirect, incidental, or consequential damages arising from your use of our services.
Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State in which we operate.
Contact Information
For any questions about these Terms of Use, please contact us at our customer service email or phone number provided on our website.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms of Use constitute the entire agreement between you and us regarding your use of our services.